Support desk with govern

Situation

A support agent answers install questions. It may call tools that read files. Leadership wants approval before risky tools and checks on tone.

The team uses the web console for longer jobs and chat for follow-up.

1. Agents — Support agent and Try a job.

2. Web console — chat and sessions, jobs and chat.

3. Security — approve a tool run, block bad output.

4. Reliability — check the output, score a reply.

5. Job paths — Support and Compliance routes.

Desk policy in instructions, govern on tools and output, operators watch jobs in the console instead of copying logs by hand.