Support path

Who this path is for

You answer user questions with an agent, maybe hand off to a human, and may run the same agent in chat or the web console.

This path does not repeat full lessons — it points to them in order.

Suggested order

1. Agents — Support agent: policy-style instructions and handoff wording.

2. Agents — Try a job: personal assistant pattern; note Jobs and Chat in the web console.

3. Web console — Chat and sessions: continue a thread after a support run.

4. Web console — Jobs and Chat: scheduled or longer support jobs.

5. Bot — Run the bot: same agent in a messaging channel when your desk uses Telegram.

6. Security — Approve a tool run: when support agents can call risky tools.

7. Security — Block bad output: quick boundary before a reply reaches a user.