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Agents can route user requests to the most appropriate specialist automatically.

Quick Start

1

Simple Usage

2

With Configuration


User Interaction Flow


Configuration Levels


Routing Options


API Reference

Conditions Module

Routing conditions module

Best Practices

Always have a fallback for unmatched requests.
Distinct keywords for each route prevent confusion.
Start with keyword matching, add complexity only if needed.

Handoffs

Transfer conversations

Teams

Multi-agent teams