Quick Start
1
Simple Usage
2
With Configuration
User Interaction Flow
Configuration Levels
Routing Options
API Reference
Conditions Module
Routing conditions module
Best Practices
Set a default agent
Set a default agent
Always have a fallback for unmatched requests.
Use clear keywords
Use clear keywords
Distinct keywords for each route prevent confusion.
Keep routes simple
Keep routes simple
Start with keyword matching, add complexity only if needed.
Related
Handoffs
Transfer conversations
Teams
Multi-agent teams

