Best CRM For Small Business Of 2024

TaxDome is specifically designed for accountants, bookkeepers, and tax professionals. Forward-thinking accounting practices of all sizes use it to streamline workflows, improve efficiency, and deliver a superior client experience. The Sell side has a CRM with the basics needed to manage leads, but the Support side’s customer features make Zendesk shine. Integrations include Aircall, DocuSign, Dropbox, Google Drive, LinkedIn, Mailchimp, Microsoft Teams, Slack, Stripe, and Zoom. You can also link a paid Zapier account to monday.com to build custom integrations with any platforms in Zapier. Here are brief descriptions of each accounting CRM software option that showcases each tool’s best use case, noteworthy features, and notable pros and cons.

What I really like about HoneyBook is that it is designed to meet the needs of service providers. It allows users to manage contacts, create automated workflows to avoid repetitive tasks, schedule meetings or book appointments, manage projects, send invoices, accept online payments and more. It also gives users the ability to track inquiries, helping you and your team stay on top of any incoming leads. HoneyBook also offers built-in forms questionnaires, giving businesses an easy way to follow up with clients and customers.

For example, while you get a few “tasks and projects” features with a free plan, as you upgrade you unlock a more comprehensive experience with each category. This approach makes it easier to gauge whether a certain plan represents good value for money. Custom views, layouts and fields can be easily adjusted—this feature alone sets it apart from competitors that often prescribe a one-size-fits-all solution. Once I signed up for the account, I was asked a couple of questions to help Neat appropriately set up the account to meet my needs.

Access to Client Data

Businesses seeking a highly adaptable accounting solution that offers a precise and detailed overview of their finances should consider ZarMoney. In addition, businesses that are likely to increase their accounting software user account in time should consider ZarMoney’s Small Business and Enterprise plans. OneUp offers several standout features, including extensive automations that extend across business functions, customized and automated invoicing, a comprehensive mobile app and extensive reporting. It also offers strong budgeting functionality to assist with financial planning.

Best for Teams

If you start growing fast, it won’t be fun to have to make a giant jump in price to a new plan. Most CRM software is priced per user, and some require a minimum number of users. But if you’re a fan of email marketing and have the budget, you might want to pay for one of ActiveCampaign’s bundle plans.

Best for advanced data management and reporting

You likely need lead management and workflow automation, but maybe you also need email marketing and a robust mobile app. Zendesk Sell is a leading CRM platform from Zendesk, which also offers a separate help desk platform that you can integrate with your CRM. With Zendesk for Service, you can manage support tickets, create chatbots, set up a help center for customers to use and communicate with customers via social media and more. I really like this feature because it streamlines communication channels and consolidates customer interactions, making it easier to provide efficient and personalized support.

1. The ideal CRM for your organization will offer features that support your business growth.
2. On the project discussion forum accessible from a project’s page, I could even attach documents such as checklists, and the entire team could discuss the project via a chat-like feed.
3. I also received an email response within seven hours during business hours.
4. Although several platforms offer free options, we suggest considering HubSpot due to its generous free plan.

It has many other useful products for businesses, such as an email marketing tool, an invoicing and billing tool, a procurement management tool, etc. However, these tools aren’t free; you’ll need to pay for them in addition to your CRM bill. Apptivo offers four plan options including a ‘Lite’ plan at $20/user/month, a ‘Premium’ plan at $30/user/month, a ‘Unlimited’ plan at $50/user/month, and an ‘Enterprise’ plan with bespoke pricing. Apptivo has integrations with many other tools to help customers improve their workflow.

It also offers multi-entity and multi-currency support for how to calculate accounts payable on balance sheets global businesses. Features include automated task assignment, streamlined quoting processes, and project progress monitoring. You can also manage costs, optimize resources, and handle invoicing with ease. Additionally, real-time access to business metrics helps you make data-driven decisions.

Inside the platform, it felt a lot like an email marketing tool with a side of contact management. It can do a lot with email marketing—templates, automation, A/B testing—and it can handle SMS and social media marketing, too. Insightly offers phone and email support, as well as paid onboarding and low-code setup, both at a hefty price tag. Basic support gives a 24-hour response during business hours, whereas for 20% of your Insightly investment (a minimum of $3,000 per year), you can get a four-hour response time 24×5.